Return Policy

At Concrete Machine Pro, we stand behind the quality of the machines, tooling, and supplies we sell. If you are not satisfied with your purchase, we are here to help.

Return window

Most items may be returned within 30 days of delivery for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition. Proof of purchase is required for all returns.

Non-returnable items

The following items are final sale and cannot be returned unless defective:

• Used or worn diamond abrasives, polishing pads, cup wheels, and blades
• Chemicals, sealers, or opened liquids
• Special-order or custom-ordered machines and parts
• Items sold as clearance, refurbished, or final sale

Machines and large equipment

Returns on machines, vacuums, and large equipment must be approved in advance. A restocking fee of up to 15% may apply, and the customer is responsible for freight back to our facility. Equipment must be returned clean, undamaged, and with all original accessories and manuals.

Defective or damaged items

If an item arrives defective or damaged, contact us within 7 days of delivery. We will arrange a replacement, repair, or refund at no additional cost. Please keep all original packaging and documentation for warranty claims.

Refund processing

Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Shipping charges are non-refundable unless the return is due to our error.

How to start a return

To request a return or exchange, please contact us with your order number and reason for return. Our team will provide instructions and a return authorization before any shipment is sent back.

Email: ryan@concretemachinepro.com or michael@concretemachinepro.com

Phone: (949) 922-5728 or (949) 758-0569